Contact us

Member services

Please call member services for help with any aspect of your Utility Warehouse account, except:

• Broadband support: please click on 'Broadband help' at the top of this box
• Moving home: please click on 'Moving home' at the top of this box
• Phone faults: if you think there is a fault with your phone equipment, or your phone line, please call us on 0845 337 7997 (24 hours)

Call: 0844 815 7777

Lines are open
Monday - Friday: 9am - 5.30pm
Saturday: 9am - 4.30pm

Email: Click here to email member services

Meter readings: Click here to submit a meter reading

Post:
Member Services
The Utility Warehouse Discount Club
Network HQ
333 Edgware Road
London
NW9 6TD

Calls to Member Services are free for customers with Value and Premium membership, using our Home Phone or BroadCall service. With Online membership, calls from a UW landline cost 5p per minute. Charges from mobiles and other networks may vary.

Broadband Technical Support

Before you call for technical support, please check our top five Broadband troubleshooting tips:

1. If you are unable to connect to the internet, try switching your PC/Mac and your Broadband Modem/Router off and on again.
2. Call the network status line on 0844 815 0809 Option 1. This will let you know if there are network problems affecting your service. If there are, it means that there's probably nothing wrong with your set-up.
3. For best connection possible, connect your broadband Modem/Router directly to your master BT socket. This will eliminate any internal extension leads or long cables.
4. Make sure that all equipment connected to your telephone line is connected through a filter. This includes phones, fax machines, alarm systems and any Sattelite, Digital, Freeview boxes.
5. The members' area helpdesk at www.members.uwclub.net has information on configurating Routers/Modems, Outlook, Outlook Express, and on web space/FTP.

If you need to call us

Phone: 0844 815 0000

Lines are open:
Monday to Friday: 8am to 8pm
Saturday: 9am to 4.30pm

Email: Click here to email technical support

Calls to Technical Support are free for customers with Value and Premium membership, using our Home Phone or BroadCall service. With Online membership, calls from a UW landline cost 5p per minute. Charges from mobiles and other networks may vary.

Moving Home

If you are moving home, let us know as soon as possible! We can help. Our dedicated Home Movers team will do the work to transfer your services to your new address. That's one less thing for you to worry about.

Call: 0844 815 0900

Lines are open:
Monday to Friday: 9am to 5.30pm
Saturday: 9am to 4.30pm

Email: Click here to email our Home Movers Department

Post:
Home Movers Team
The Utility Warehouse Discount Club
Network HQ
333 Edgware Road
London
NW9 6TD

Calls to the Home Movers Team are free for customers with Value and Premium membership, using our Home Phone or BroadCall service. With Online membership, calls from a UW landline cost 5p per minute. Charges from mobiles and other networks may vary.

 

Complaints

If you are unhappy with any aspect of our products or services, we would like to hear from you.

We set ourselves the highest standards in customer service. If we fall short of those standards, we would appreciate the opportunity to understand what has gone wrong and, if we can, to put it right.

So in the first instance, please contact our Member services team. We will do everything we can to address your concerns.

If you are still unhappy with our service, then please follow our complaints procedure. This ensures that your complaint is addressed to the right people, who can take appropriate action. It also gives you information on what to do if we are unable to resolve your complaint to your satisfaction.

You will find our complaints policy here.